CUSTOMER EXPERIENCE SYSTEM
Customer experience system is the platform a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CES is to optimize interactions from the customer’s perspective and foster customer loyalty. To manage the customer experience, a company needs to create a customer-centric strategy that encompasses all interactions. And Nebula is the perfect partner for you to develop and implement a tailor made CES.
Contract management offers a comprehensive system for managing extended warranty contracts, maintenance contracts and roadside assistance contracts for automotive industry. Tailor made solutions allow their users contract management, preparation and conclusion of contracts, their archiving and data transfers to other related systems.
From the beginnings to the present
We have founded Nebula company in 2002 for developing and implementing advanced solutions for managing sales and after-sales operations of Renault and Renault subsidiary in Slovenia. In the following years we have expanded our business operations into Adriatic region (e. g. Croatia, Bosnia and Herzegovina, Serbia, Montenegro, Macedonia and Kosovo). In 2012 we have further expanded and included also Renault Nordic area, namely Sweden and Denmark. In 2018 we have further expanded similar solution to Slovenian Ford importer and Ford authorized dealers. In our long-standing development, we have expanded our activities to provide comprehensive solutions from various areas of customer relationship management, both in the field of planning activities with a focus on one-to-one communications, its implementation and ensuring full traceability of activities and their results.
In 2018 we have split our business operations in two branches. Solution development was taken over by the newly created NebuLAB d.o.o., while commercial part remained in hands of the parent company Nebula d.o.o.
With independent development and integration of partner solutions, we are introducing comprehensive solutions, especially in the field of sales and after-sales services, to become the most advanced provider of CES (Customer Experience Systems), CRM (Customer Relations Management) and PRM (Prospect Relations Management) solutions for the automotive industry. With our laboratory NebuLAB we are designing the best and optimal solutions in the fields:
- Multimedia solutions for automotive industry (AR – augmented reality / VR – virtual reality / hybrid models).
- AI – artificial intelligence and related voice capture (equivalent to text), smart bots for next generation sales configurators.
- Block Chain technologies for trustworthy transactions (smart contracts, non-denial and secrecy of documents).
We at Nebula are incorporating social responsibility into developing high-tech solutions for lifelong management of customer relationships.
Company goals and strategies
Our main goal is to provide our partners comprehensive solutions for marketing, sales and after sales for the automotive industry. We strive to become the leading regional developer, provider and integrator of information solutions in the field of customer relationship management by the year 2025.
- Project management and system integrations (specialized in automotive industry and government).
- Domain and technical advice in developing goals and strategies.
- Application of deep domain knowledge in structuring and improving automotive standards and detail business operational methods for numerous situations in pre-sales/mid-sales/after-sales processes.
- Tailor-made design IT solutions utilising modern and agile methodologies for addressing particular business challenges.
- Implementation of complex information systems, service-oriented architectures using Web services and modern API services.
- Implementation of highest level of cyber security with digital certificates (X.509), multi-tier validations, 2FA, generators of random passwords (OTP) with Single-Sign-On and Single-Log-Out solutions.
- Layouts intranet and extranet solutions based upon Business Intelligence solutions (OEM partner for Qlik Sense).
- Knowledge transfer and training including Quality control and Audit execution.
Nebula Private Cloud
We provide hosting services for our solutions in certified data centre with HA infrastructure:
- Nebula manages the infrastructure with all customers’ data and provided services.
- Infrastructure form “Nebula Private Cloud” is installed and located in Slovenia (physical colocation at telecommunications service provider).
- Main features:
- Cluster with multi nodes in HA mode with communication equipment for high operation reliability.
- Redundant power supply via three systems: network, UPS system and diesel generator for ensuring a reliable and uninterrupted power supply.
- Multiple redundant integrated dual-floor air conditioners with sensors for enabling constant climatic conditions.
- Gas and fire protection system. Professional sensor system for detecting security bridges.
- Unlimited multiple 100Mbit connections with own IP segment.
- Redundant optical connections with Slovenian and foreign internet providers.